Every once in a while, I receive an assignment from a Fortune 500 company to provide Communications Coaching to an executive who’s gone rogue.

Here’s the usual profile:

“We have an officer who is extremely bright and is responsible for a very large P & L in our organization. This person is very good at what he does and his work is very good….but he gets lots of complaints from his team and from other departments in the company that he is brash and condescending. He can really come off as arrogant. Can you help?”